Privacy Policy and Terms

This page sets out the Terms and Conditions that govern your use of ycellbiousa.com and your purchases from Ycellbio, followed by our Privacy Policy.

Terms and Conditions

Effective date: January 1, 2026

These Terms and Conditions ("Terms") govern your use of ycellbiousa.com (the "Site") and your purchase of products from Ycellbio Medical ("Ycellbio," "we," "us," or "our"). Please read them carefully.

1. Acceptance of Terms

By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms and by the Privacy Policy below. If you are accepting these Terms on behalf of a medical practice, clinic, or other organization, you represent that you have authority to bind that organization, and "you" refers to both you and that organization. If you do not agree to these Terms, do not use the Site or purchase our products.

2. Eligibility and Professional Use Only

Products offered on the Site, including platelet-rich plasma (PRP) and biologics kits, devices, and related medical supplies, are intended for use only by, or under the direction of, licensed healthcare professionals acting within the scope of their licensure. By placing an order, you represent that you are such a professional, or are purchasing on behalf of one, and that you will use, store, and dispose of products in accordance with their labeling, instructions for use, and all applicable laws and professional standards. We may request proof of licensure or professional status and may decline or cancel any order at our discretion.

Products are not intended for sale to or use by consumers for self-treatment.

Information on the Site is provided for general product information only. It is not medical advice and is not a substitute for the independent clinical judgment of a qualified healthcare professional. Decisions about patient selection, treatment, and outcomes are solely the responsibility of the treating professional.

You are responsible for determining and confirming the regulatory status of each product for your intended use, and for complying with all federal, state, and local laws, regulations, and licensing requirements that apply to your purchase, possession, and use of our products. Nothing on the Site states or implies that any product has been approved or cleared by the U.S. Food and Drug Administration for any particular use unless that specific approval or clearance is expressly stated in the product's official labeling.

3. Accounts and Ordering

You may need to create an account to place orders. You agree to provide accurate, current, and complete information, to keep it updated, and to keep your login credentials confidential. You are responsible for all activity under your account. Notify us promptly of any unauthorized use.

Orders are placed through the Site's checkout or by other methods we accept. Each order is an offer by you to purchase the listed products under these Terms.

4. Pricing and Payment

Prices are listed in U.S. dollars and are subject to change without notice. Prices in effect at the time you place your order apply to that order, except in the case of obvious errors described in Section 9. Applicable sales, use, or similar taxes and shipping charges are added at checkout unless stated otherwise.

Payment is due at the time of order using a payment method accepted at checkout, unless we have agreed to other written terms with you. You authorize us and our payment processors to charge your selected payment method for the full order amount. Promotional codes and discounts are subject to their stated terms, may be limited in time, and may be changed or withdrawn at any time.

5. Order Acceptance and Cancellation

An order confirmation email confirms that we received your order; it does not mean we have accepted it. We accept an order when we ship it. We may refuse, limit, or cancel any order, including for suspected unauthorized or fraudulent activity, inability to verify professional eligibility, product unavailability, or pricing or descriptive errors. If we cancel an order after you have been charged, we will refund the amount charged for the canceled items.

You may cancel an order by contacting us before it ships, and we will refund the full amount charged for the canceled order. Once an order has shipped, it can no longer be canceled, and Section 8 (Returns and Refunds) applies.

6. Shipping, Title, and Risk of Loss

We ship to the destinations and with the carriers and service levels offered at checkout. Delivery dates are estimates and are not guaranteed; we are not liable for delays caused by carriers, weather, or other events outside our control.

Title to and risk of loss of products pass to you when we deliver the products to the carrier. You are responsible for providing a complete and accurate shipping address and for arranging for someone to receive the shipment.

7. Inspection on Receipt

Please inspect every shipment promptly upon receipt. If a shipment arrives damaged or a sterile package appears compromised, or if you received the wrong item, do not use the affected product and notify us within 7 days after delivery with your order number, a description of the issue, and photographs of the product and packaging.

8. Returns and Refunds

Unopened products in their original, sealed, undamaged packaging may be returned for a refund within 30 days after delivery. Because of the nature of sterile products, opened products, or products whose sterile packaging has been opened or compromised, cannot be returned, and those sales are final.

To arrange a return, please contact us first with your order number.

9. Product Information Accuracy

We try to describe and display our products accurately, but we do not warrant that product descriptions, images, specifications, pricing, or other content on the Site are complete, current, or free of errors. Product labeling and instructions for use supplied with the product control over any description on the Site. We reserve the right to correct errors, update information, and cancel orders affected by an error at any time, including after an order has been submitted.

10. Intellectual Property

The Site and its content, including text, graphics, logos, images, product names, and software, are owned by or licensed to Ycellbio and are protected by trademark, copyright, and other intellectual property laws. You may view and print content for your own internal, non-commercial use in connection with purchasing our products. You may not copy, reproduce, modify, distribute, republish, or create derivative works from the Site or its content, or use our trademarks, without our prior written permission.

11. Disclaimer of Warranties

Except for any express written warranty provided with a specific product, the Site and all products are provided "as is" and "as available." To the fullest extent permitted by law, Ycellbio disclaims all other warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant any particular clinical result from the use of any product. We do not warrant that the Site will be uninterrupted, secure, or free of errors or harmful components.

12. Limitation of Liability

To the fullest extent permitted by law, Ycellbio and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising out of or relating to the Site, these Terms, or any product, whether based on contract, tort (including negligence), strict liability, or any other theory, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Site, these Terms, or any product will not exceed the amount you paid for the specific product giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless Ycellbio and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or relating to: (a) your use, handling, storage, or administration of any product, including any patient treatment; (b) your breach of these Terms; or (c) your violation of any law, regulation, or third-party right.

14. Governing Law and Disputes

These Terms and any dispute arising out of or relating to them, the Site, or any product are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. You agree that any such dispute will be brought exclusively in the state or federal courts located in North Carolina, and you consent to the personal jurisdiction of those courts. Before filing any claim, each party agrees to try in good faith to resolve the dispute informally by contacting the other.

15. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page, as shown by the effective date above. Orders placed after a change are governed by the Terms in effect at that time. Your continued use of the Site after changes are posted means you accept the updated Terms.

16. General

These Terms, together with the Privacy Policy below and any written agreement signed by both parties, are the entire agreement between you and Ycellbio about their subject matter. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent.

17. Contact

Questions about these Terms may be directed to:

Ycellbio Medical

Frontier Biotechnology Campus, 800 Park Offices Drive, Research Triangle Park, North Carolina 27713

Email: support@ycellbiousa.com

Phone: (833) 758-5387

Privacy Policy

last updated January 31, 2025

Ycellbio Medical recognizes that privacy is important. This Privacy Policy applies to this website and to any websites operated by Ycellbio Medical subsidiaries and affiliates. In addition, where more detailed information is needed to explain our privacy practices, we post privacy notices to describe how particular services process Personal Information.

Ycellbio Medical has created this Privacy Policy in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: ycellbiousa.com

If you have any questions about this Privacy Policy, please feel free to contact us through our Web site or write to us at: support@ycellbiousa.com

Information we collect, and how we use it:

Information you provide

When you use the contact us form or email Ycellbio Medical, personal information may be provided (such as your name, email, company name, address). Ycellbio Medical does not provide this information to any third party mailing accounts, sell or share this information outside of Ycellbio Medical.

Ycellbio Medical cookies

When you visit the Ycellbio Medical Web site, we send one or more cookies (a small file containing a string of characters) to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

Log information

When you visit ycellbiousa.com, our servers automatically record information that your browser sends whenever you visit a Web site. These server logs may include information such as your Web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

What does Ycellbio Medical do with the information it gathers/tracks?

Ycellbio Medical may perform statistical analyses of user behavior in order to measure relative consumer interest in the various areas of the site (for service development purposes). In performing these statistical analyses, we will not disclose information to third parties in any form other than total site visits and page views. Personal information or demographics on individual subscribers will not be provided to any third party at any time.

User communications

When you send email or other communication to Ycellbio Medical, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services.

Links

Ycellbio Medical may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, and customized content.

Other sites

This Privacy Policy applies only to ycellbiousa.com We do not exercise control over the sites displayed as search results or links from within our various navigation links. These other sites may place their own cookies or other files on your computer, collect data, or solicit personal information from you.

Ycellbio Medical is not responsible for the content or the privacy policies of websites to which it may link.

Changes to this policy

Please note that this Privacy Policy may change from time to time. Ycellbio Medical will post any Privacy Policy changes on this page.

Privacy FAQ

1.) What is personal information?

“Personal information” is information that you provide to us which personally identifies you, such as your name, email address or contact information, or other data which can be reasonably linked to such information by Ycellbio Medical.

2.) What is a cookie?

A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a Web site. When you visit the Web site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Web site features or services may not function properly without cookies.

The cookies we use generally fall into one of the following categories.

Category of Cookies | Why we use these cookies

Preferences | We use these cookies to remember your settings and preferences.

Security | We use these cookies to help identify and prevent security risks.

Performance | We use these cookies to collect information about how you interact with our services and to help us improve them.

Analytics | We use these cookies to help us improve our services.

What Cookies do we use?

Our cookie table lists some of the third party cookies on our Services. Please note that the names of cookies, pixels, and other technologies may change over time.

Cookie Name | Used by / Description | Type / Duration

_jsuid | Clicky - to store first visit to the site. | Analytics - 1 year

_lfa | Leadfeeder - to store and track audience reach. | Marketing - 2 years

_gid | Google Analytics - to store and count pageviews. | Analytics - 1 day

_ga | Google Analytics - to store and count pageviews. | Analytics - 2 years

cluid | Clicky - third party cookie for multiple domains. | Analytics - 9 Months

1P_JAR | Google - delivers static content from google. | Performance - 7 days

HSID | Google - to store digitally signed and encrypted records of a user's Google Account ID. | Analytics - 1 day

OGP | Google.com - activates and track the Google Maps functionality. | Performance - 3 days

3.) What are server logs?

Like most Web sites, our servers automatically record the page requests made when users visit Ycellbio Medical. These “server logs” typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

4.) What is sensitive information?

“Sensitive personal information” includes information that is related to confidential medical information, racial or ethnic origins, political or religious beliefs, or sexuality. Ycellbio Medical, does not collect sensitive personal information.

5.) What is aggregated non-personal information?

“Aggregated non-personal information” is information that is recorded about users and collected into groups so that it no longer reflects or references an individually identifiable user.

SMS Messaging Policy

last updated November 18th, 2024

Note: This Policy is for SMS Messaging Only - This does not supersede the Ycellbio Medical Privacy Policy above.

At Ycellbio Medical, we value your privacy and make every effort to respect your wishes and personal information. In line with this commitment, we have established the following policy for the use of our SMS marketing service. Please read it carefully to understand how we collect, use, and manage your phone numbers.

COLLECTION OF PHONE NUMBERS

We collect your phone numbers only when you voluntarily provide them to us, for example, during transactions, inquiries, or when you sign up for our promotional messages. You can opt in to receive these SMS messages either by clicking on on the welcome pop-up (which shows to new users) or in the checkout by providing your phone number.

USE OF PHONE NUMBERS FOR SMS

Your phone numbers are primarily used to provide you with personalized services. These text messages may relate to products you’ve inquired about, services you subscribe to, discounts which may apply to your current or future orders, or any updates that we think may interest you. We may also provide special discounts or offers through SMS messages. SMS messaging charges may be applied by your carrier. We will only share your phone number with our SMS provider, subject to their privacy policy. We use Grasshopper to send all SMS communications to users who have opted in. Text HELP for support.

OPTING OUT OF MARKETING MESSAGES

If at any time you wish to stop receiving marketing SMS from us, you can opt out by

-Texting STOP to opt-out

-Texting UNSUBSCRIBE to opt-out

-Texting CANCEL to opt-out

-Texting QUIT to opt-out

-Texting NO to opt-out

Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.

PRIVACY OF PHONE NUMBERS

Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.

ACCESS TO PROMOTIONS AND DISCOUNTS

You do not need to sign up for SMS Messages to receive information about current promotions. Current promotions can be found here: https://www.ycellbiousa.com/deal s. Codes and promotions are available for a limited time and may be changed or removed at any time.

CHANGES TO THIS POLICY

We may periodically update this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our site.

We thank you for your understanding and cooperation. If you have any questions or concerns about this policy, please feel free to contact us at (833) 758-5387.